Technical Support

Performance Issues, Lag, & Freezes

• Mobile Performance Issues & Crashes
• Game Crash Issues
• Sound issues on mobile
• Can't receive messages or direct challenges
• Game Lag and Freezing
• Crashing with a Unity Window (red exclamation point)

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Install & Update Issues

• Can't Install or Update MTG Arena on PC
• Trouble Downloading & Installing Mobile App
• Manual updates on mobile
• Can't Uninstall MTG Arena
• Installer prompts you to install the game to a drive you no longer have
• Installing through the Windows Installer Package (.MSI)

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Connection Issues

• Connection issues on Mobile
• Disconnecting and Lag
• Can't Connect to Server
• Error Code: Forbidden (403)
• "Connection Lost - Could not resolve player inventory" Error Message
• Advanced Troubleshooting for Connection Issues (PC)

Display Issues

• Display Issues
• White Screen (Store)
• Black Screen
• Small Window and Can't be Maximized

Technical FAQ

• Report a Bug
• Known Issues List
• Supported Mobile Devices & Minimum Requirements
• Flush DNS and Winsock Reset
• Creating Log Files on iOS
• Creating Log Files on PC/Mac

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