Before investigating your issue, please check our status page to make sure there are no service outages impacting your experience.
If you can't connect to our servers at all, the following are some basic steps to try:
- Restart your computer
- Restart your router
- Try a couple different networks and/or computers if you have access to them to see if the problem is specific to one of them.
- Some school or work networks block game traffic, so you may not be able to play on those.
- Temporarily disable your firewalls or add exceptions for MTG Arena
- To disable Windows Firewall:
- Open Control Panel.
- Select System and Security.
- Select Windows Firewall.
- Turn Windows Firewall On or Off.
- Third party firewalls will each have different instructions for this - check your brand's documentation for steps to do this.
- To disable Windows Firewall:
- Temporarily disable your antivirus software or add an exception for MTG Arena.
- If you are using a VPN or proxy, try connecting without it.
- Flush your DNS cache and perform a winsock reset.