Before investigating your issue, please check our status page to make sure there are no service outages impacting your experience.
If you can connect to the server but can't play due to persistent disconnects or lag, try the following:
- Make sure you are using a broadband connection (25 Mbps download speed and 3 Mbps upload speed or better).
- Temporarily close as many other programs that use the internet as possible, particularly things like streaming video - this can prevent reaching bandwidth constraints.
- Try using a wired connection instead of wireless - this can avoid wireless network quality problems.
- If you have a laptop, try taking it to a different network and playing from there to see if you notice improvements with a different network or different ISP.