Advanced Troubleshooting for Installation Issues on PC

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If none of the steps above resolve the problem, you may also want to try these solutions:

  • Right-click MTGAInstaller.exe and run it as an Administrator.
  • Create a new Windows administrator account on your computer, log in as that account, and install the game from there.
  • Follow our connection troubleshooting guide to make sure network issues aren't interfering with the download and install of the game. In particular:
    • Some players have worked around some problems by using a US-based VPN while installing updates.
    • Temporarily disabling antivirus and firewall software (including Windows Firewall) may help if some software interferes with MTG Arena's update process.
      • To disable Windows Firewall, go to Control Panel > System and Security > Windows Firewall >Turn Windows Firewall On or Off.
    • Try downloading updates over a wired connection instead of wireless if you're having connectivity issues.
  • Make sure you're up to date with Windows updates.

To help us identify new issues and develop our knowledge base, you can also contact us, including install logs and a DxDiag file.

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