Note: We do not recommend competing in Magic Esports events on a mobile device, and per the Digital Magic Tournament Rules, players who choose to do so assume all responsibility for gameplay or connection issues they experience.
For all other questions related to tournament play, head over to Magic.gg for more info or reach out to @MagicEsports on Twitter
Q: What system does Wizards of the Coast use for prize redemption? How does it work?
A: Wizards of the Coast uses an eWallet system to redeem prizes won at events. After winning a prize, you will receive an email with instructions for activating your eWallet account with our partner i-Payout (or notifying you of your prize if you have already created an account).
Q: Do I need an eWallet account in order to redeem my prize?
A: Yes. If you do not already have an account, Wizards of the Coast will set up the basics of your account for you. Once you complete the remainder of the account registration setup process, you will be able to redeem your prize and access payment services.
Q: Am I able to set up an account in advance?
A: No. Wizards of the Coast sets up the basics of the account for you once the event concludes, then you complete the registration as noted below.
Q: When will I receive my prize payment after my event?
A: Within 2 Weeks following the event, an email will be sent from MPL@globalewallet.com to the email address listed in your Wizards Account with details on how to activate your eWallet account. Please be sure to check your spam/junk filters on your email account if you don’t receive that message.
Be sure to reply to the email you receive confirming your Name and Preferred Email Address.
If you have any problem with your Wizards Play Account, please contact our customer service team here. Our Game Support teams are ready to assist you!
Q: Are players outside of the United States eligible to win prizes in events?
A: Yes in some cases, but for events like the Arena Open, please see the Participation Eligibility section of the Terms and Conditions for eligibility restrictions related to that event. Please note that for events that take place in the United States (including events held remotely on MTG Arena), 30% of the prize total will be withheld for players that are not residents of the United States. You may be able to recover these funds, but you will need to speak to a tax professional in your country.
Q: What happens if I do not redeem a prize right after my event?
A: Failure to redeem a prize within 6 months of the event may result in service fees being deducted from your prize.
If you continue to have problems or questions regarding your prize payment, please contact email@example.com, and include the event name in the subject line, your full name, and MTG Arena account display name (with hash #1234)