Note: We do not recommend competing in Magic Esports events on a mobile device, and per the Digital Magic Tournament Rules, players who choose to do so assume all responsibility for gameplay or connection issues they experience.
If you are unable to claim prizes, enter, or rejoin your event, first try restarting Magic: The Gathering Arena. Should that not work, please follow the steps below:
- Click the “Submit a Request” link at the top of this page.
- Select “Report a Problem in your Event” in the “What would you like to contact us about?” dropdown menu.
- Once all required fields have been filled out, please click on the "Submit" button.