What should I know before I enter?
First, make sure you are eligible to enter in this event. You must be at least 18 years of age to participate. We currently only ship to the following regions:
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- Argentina, Austria, Australia, Belgium, Brazil, Bosnia & Herzegovina, Canada, Bulgaria, Chile, Croatia, Cyprus, Colombia, Czechia, Costa Rica, Denmark, Guatemala, Estonia, Honduras, Finland, France, Japan, Germany, Macao, Greece, Mexico, Hungary, New Zealand, Iceland, Panama, Ireland, Paraguay, Italy, Peru, Latvia, Liechtenstein, South Korea, Lithuania, Luxembourg, United States, Malta, Uruguay, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
- The following regions and territories are prohibited from participating:
- Belarus, the Central African Republic, the Crimea region, the Democratic Republic of the Congo, Cuba, Eritrea, Guinea-Bissau, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan and Syria.
- Make sure your wizards account email and country are up to date! We use both of these pieces of information to send out prizing. Outdated information will cause delays. To update your information, create a support ticket and select the specified issues type “I need to update my email or country on my account.”
- Product delivery can take 2-3 months after the event has finished depending on where you live and the status of your account. We will try out best to get you your prizes as fast as possible and apricate your patience.
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I won an Arena Direct, now what do I do? How do I claim my prize?
Congratulations on winning an Arena Direct! To claim your prizing, you will need the following:
- Complete registration and identity verification of your eWallet account provided by our partner iPayout. This is to ensure your eligible to receive the prize and to correctly file track and file taxes.
- Provide your shipping address and checkout on the Scalefast store.
Here is a step by step process and estimated timeline for what it might look like after you win:
- After the event on MTG: Arena is over, the winners will start to be processed by Wizards of the Coast. If you do not have an iPayout account setup for Arena, you will receive an email from mtgarena@globalewallet.com with your account creation details. This step can take 5-7 days after the event is over to complete.
- The value of the prize will be added to your account balance for tracking and tax filling purposes.
- Players will need to verify their identity and location on their eWallet account.
- After identity verification is complete, Wizards of the Coast will send you an email with an order link that will allow you to place an order on the Scalefast store for your prize. You will need to enter in your shipping address. The email and country on your store must match the one associated with your Arena Account.
- After placing an order, it will take 2-3 days for the order to be shipped out from the warehouse. Delivery times vary depending on your location.
How do I open a support ticket?
Go here: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=30039837353748
Log in with your Wizards Account, then select the accurate drop-down options from the above link and submit your ticket with required details.
What if my Email Address is wrong?
Create a support ticket and select the specified issues type “I need to update my email or country on my account.” We will get that updated for you.
What if my Country code is wrong?
Create a support ticket and select the specified issues type “I need to update my email or country on my account.” We will get that updated for you.
My prize arrived damaged, incorrect, or is missing?
Sometimes things get damaged or lost in the mail. Please create a support ticket, select the issue type “I received damaged product in my package” or “I received the incorrect product in my package” and include the following details so we can get you a replacement:
- Describe the issues that you’re experiencing. If you received any shipping/tracking information, please include that.
- The event you entered and won
- A photo of the damaged/incorrect product
Why do I have to pay taxes on my prize?
As a company based in the United States, Wizards of the Coast must report taxes for all physical and monetary prizes. We are also required to withhold taxes for players regardless of their geographical location. Players outside of the United States may be able to recover these funds, but you will need to speak to a tax professional in your country.
Do I need 2 eWallet Accounts? I already have an account set up at mpl.globalewallet.com.
To participate in Arena Direct events, players need an eWallet account with our partner iPayout at mtgarena.globalewallet.com. This is a separate account from what you might have used for in-person events or cash payouts from Arena Opens.
Non-Monetary rewards will be paid through mtgarena.globalewallet.com
Monetary rewards will be paid through mpl.globalewallet.com
How does eWallet work? What information will I need to provide iPayout?
Players will need to enter accurate information to verify their identity. This includes: Full Name, Address, Phone Number, Email, and Birthdate. Players in the United States will be asked to upload their Social Security Number for verification with the IRS. Players outside the US will need to upload their ID.
What countries does the Arena Direct ship prizes to?
Argentina, Austria, Australia, Belgium, Brazil, Bosnia & Herzegovina, Canada, Bulgaria, Chile, Croatia, Cyprus, Colombia, Czechia, Costa Rica, Denmark, Guatemala, Estonia, Honduras, Finland, France, Japan, Germany, Macao, Greece, Mexico, Hungary, New Zealand, Iceland, Panama, Ireland, Paraguay, Italy, Peru, Latvia, Liechtenstein, South Korea, Lithuania, Luxembourg, United States, Malta, Uruguay, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom