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Have you tried the troubleshooting steps in this article?



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Enter “N/A” if you don’t have one or don’t know it.

For example, a receipt ID like ‘421719791' for a PC/Mac order, a Google order number like ‘GPA.2309-3403-3576-79540’ for an Android order, or an ID like "480000788521519" for an Apple order.

Please enter the date your purchase occurred on.

Please enter your billing address here

Please enter the items you were purchasing in this order.

Including Proof of Purchase, such as a copy of a receipt or a Magic: The Gathering Arena order number, can avoid any unnecessary processing delays when support staff receives your request.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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