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  1. MTG Arena
  2. Technical Support
  3. Performance Issues, Lag, and Freezes

Can't receive messages or direct challenges

Note that we're aware of an occasional issue that makes you appear offline even when you're online. When you're in this state, you can still send messages to your friends, but they will not be able to respond. They will be able to accept your challenges but will not be able to challenge you from the social menu. Direct challenges are unaffected by this issue.

We're working on a long-term fix for a future release, but if you find yourself stuck in this state there are two ways to escape:

  1. Instead of exiting the game, log out completely and log back in.
  2. Open your social menu and toggle between offline and online.
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