If your MTG Arena game is stuck at the Preparing Assets screen, consider these workarounds:
- Log out and sign back in to the game
- Use a VPN to connect from another country like the U.S.
- Download and run vc_redist.x86.exe at https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
Should you still be stuck at the Preparing Assets screen after trying the steps above:
- Click the “Submit a Request” link at the top of this page.
- Select “Access Issues”in the “What would you like to contact us about?” dropdown menu.
- Once all required fields have been filled out, please click the "Submit" button.